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Everything you need to know about Cue Campaigns on one page before the full agreement.
6-stage pipeline, RBAC, SLA engine, design library, audit log — Cebu pilot (~300 users)
Sign the agreement to kick off the Cebu pilot. Test Version 0, give feedback, sign the PRD — then the implementation fee is released and the V1 build begins.
This agreement sets out the terms under which Symph Agency ("Service Provider") will design, develop, deploy, and support Cue Campaigns — a purpose-built marketing operations platform for Virginia Food, Inc.'s ("Client") Marketing Department.
Symph has already built a fully functional working prototype of Cue Campaigns at no cost to demonstrate fit before any commercial commitment. This agreement governs the transition from prototype to a production-grade system under a subscription model: the monthly fee covers the build, cloud hosting, ongoing support, and maintenance. VFC receives a full license to use Cue Campaigns while the subscription is active. Intellectual property in the platform remains with Symph; an optional System Ownership Transfer is available after Year 1.
Key terms: Sign → test V0 → PRD sign-off triggers ₱120,000 implementation fee → V1 build begins → V1 acceptance triggers monthly subscription from ₱70,000/month (up to 50 users) to ₱120,000/month (up to 300 users) — VAT exclusive. Includes unlimited feature requests, hosting, storage, support & maintenance. No payment at signing. Figures are estimates; a final binding proposal will be issued separately upon request.
Virginia Food, Inc.'s Marketing Department processes between 50–100 campaign requests per day and ~30 customized requests per month — entirely managed through a messy mashup of physical signatures, Viber groups, email chains, and Excel spreadsheets.
Every request requires multiple layers of approval, including up to 3 physical signatures. Any rejection restarts the entire chain — the team's primary source of delay.
Physical documents are photocopied at every handoff, shipped by parcel, and routinely lost — causing payment delays and audit failures, in addition to the time and resources wasted making copies.
Accounting holds payment until document sets are complete. Suppliers with outstanding balances decline future quotes.
This usually leads to an enormous monthly report, such as the recent 350-slide report. Reports are compiled manually from nationwide area reports by a single person each month.
Spend by campaign and cycle time cannot be queried — they must be reconstructed manually from scattered records.
Approved designs are not searchable. Every similar request starts from scratch, creating unnecessary design cycles at volume.
Cue Campaigns is a mobile-first web application built specifically for Virginia Food, Inc.'s marketing operations workflow. It encodes the Client's actual process — stages, roles, SLA timers, approval gates — into a single platform, replacing every Viber group, email chain, and spreadsheet in the pipeline.
Core design principle: each role sees only what they need to act on. The Marketing Head sees a traffic-light dashboard of requests at risk. Everyone else sees their queue, sorted by urgency. Nothing more.
The following defines the core scope of Cue Campaigns delivered in this engagement. Additional features and capabilities requested after go-live are covered under the unlimited feature request terms in § 06.
Base subscription. Includes all features for the full 6-stage pipeline (Requestor → Marketing Review → Design → Purchasing → Suppliers → Delivery).
The following timeline applies to the Cue Campaigns build.
Client signs the agreement — this kicks off the engagement. No payment is due at signing. Symph presents the working Version 0 prototype to the VFC marketing team. Client team uses the live system, explores the workflows, and documents which features to prioritize for Version 1.
Client submits feedback and comments from the V0 review. Symph and VFC co-author the Version 1 Product Requirements Document. The signed PRD defines every screen, workflow, user role, and acceptance criterion for V1 — anything not in the PRD is a feature request under § 06. One-time implementation fee (₱120,000) is due upon PRD sign-off — this is what triggers the V1 build.
Symph develops and quality-assures all PRD scope items. Client has access to a staging environment throughout. UAT runs in parallel with late-stage build. Non-conformance to the PRD is resolved at no charge. Weekly progress updates to Client.
Client formally accepts Version 1. System goes live for the Cebu pilot users. Admin training conducted. Symph on hypercare standby post-launch. Monthly subscription billing activates upon Client acceptance of Version 1. Feature request queue opens.
Cue Campaigns is priced as a SaaS subscription. No payment is collected at signing. A one-time Implementation Fee is due upon PRD sign-off after V0 feedback — this triggers the V1 build. Monthly subscription billing begins only upon Client acceptance of Version 1. Covers hosting, storage, support, maintenance, and unlimited feature requests. Intellectual property in Cue Campaigns remains with Symph. VFC holds a use license for the duration of the active subscription. Figures are estimates; a final binding proposal will be issued separately upon request.
Due upon PRD sign-off — triggers the V1 build. Covers: Version 0 presentation, PRD co-authoring, V1 production build, UAT, go-live deployment, admin training, user guide, hypercare
All subscription tiers include unlimited feature requests on Cue Campaigns — new modules, screens, workflows, fields, roles, or logic within the same system. A feature request is any scoped, shippable addition or improvement requested after Version 1 go-live and not covered by the signed PRD. One feature request equals one scoped deliverable (one ticket). A wholly separate system for a different product or use case is priced as a new engagement.
Feature requests are logged, prioritized in monthly planning sessions with VFC, and shipped in agreed priority order. Multiple related improvements may be grouped as a single request if agreed upon in one planning session.
Implementation ₱120K + subscription from go-live · Tier 1 (50 users): ~₱890K · Tier 2 (100 users): ~₱1.26M · Tier 3 (300 users): ~₱1.44M
* All fees are exclusive of 12% VAT. Subscription is billed monthly and cancellable with 30 days written notice.
Three distinct payment triggers govern this engagement. Signing the agreement has no associated payment — it authorizes Symph to begin and present Version 0. Payment obligations arise only upon the milestones below.
No payment due at signing. Client signing authorizes Symph to present Version 0, and for the Client to test the system and submit feedback. No funds are collected at this stage.
After the Client submits V0 feedback and co-signs the Version 1 PRD, the full implementation fee is invoiced. This payment triggers the V1 build. Covers: PRD co-authoring, full V1 production build, UAT, go-live deployment, admin training, user guide, and hypercare.
Monthly billing commences only upon Client's formal acceptance of Version 1 (written sign-off or go-live confirmation). Billed on the 1st of each month thereafter. Pro-rated for partial months.
All payments in Philippine Pesos (PHP) via bank transfer. Invoices payable within 7 calendar days. Delays beyond 14 days may result in work suspension, without penalty to Symph.
The Implementation Fee covers the full production build through V1 acceptance, go-live, and a 2-week hypercare period. The ongoing monthly subscription — which begins upon V1 acceptance — includes cloud hosting, file storage, support, and maintenance. IP in the platform remains with Symph for the duration of the subscription. VFC may exercise the System Ownership Transfer option after 12 months (see § 10.4). Additional users beyond 50 may be added at a per-user rate to be agreed.
Need dedicated development hours or faster SLA? Symph offers optional retainer packages on request — covering sprint work, priority queues, and dedicated PM support. Ask us separately.
The deliverables listed in § 04 for each module constitute the complete scope covered by the corresponding implementation fee. Any work not expressly listed is out of scope.
Either party may submit a written Change Request (CR). Symph will assess and provide a cost and timeline impact estimate within 5 business days. No change work begins until the Client provides written approval and any additional fee.
UAT covers in-scope features per § 04. Bugs attributable to Symph's workmanship within UAT scope are resolved at no additional cost. New requirements or Client-side issues are treated as CRs.
Integration with any third-party system (WMS, ERP, TMS, or otherwise) is not included in any module defined herein and requires separate scoping and quotation.
This Agreement has a 12-month initial term beginning on the go-live date, which is non-cancellable except in cases of material breach. After the 12-month initial term, the Agreement auto-renews on a month-to-month basis. Either party may terminate after the initial term with 60 days' written notice. No penalty fees apply on termination after the initial term.
Symph retains full ownership of the underlying platform architecture, codebase, components, libraries, and proprietary methodologies used to build and operate Cue Campaigns. Payment of the Build Activation Fee and monthly subscription does not transfer IP rights. VFC is granted a perpetual, non-exclusive license to use Cue Campaigns for its internal business operations for as long as the subscription remains active.
Virginia Food, Inc. owns all data, content, reports, and materials generated through the system at all times, absolutely. Symph acts solely as a data processor. On termination, VFC receives a full data export (CSV, JSON, or other agreed format) within 30 days. Symph will permanently delete all VFC data from its systems within 90 days of termination and provide written confirmation.
Custom configurations, workflows, and system logic built specifically for Virginia Food, Inc. will not be resold, repurposed, or disclosed to any third party without VFC's prior written consent.
After completing a minimum of 12 consecutive months of active, paid subscription, VFC may elect to exercise a System Ownership Transfer — purchasing full ownership of the Cue Campaigns system and transitioning to self-managed operations. Upon transfer, VFC receives: full source code of all modules, complete system documentation, cloud infrastructure credentials and handoff, and a 30-day guided transition period. The one-time transfer fee will be quoted by Symph in writing within 14 days of a formal written request; both parties negotiate in good faith. The transfer does not include Symph's underlying shared platform IP or proprietary tooling not specific to VFC.
Symph reserves the right to reference Virginia Food, Inc. by name and describe the nature of the engagement in its portfolio, unless the Client requests otherwise in writing.
Both parties agree to keep confidential all non-public information exchanged in connection with this agreement, including business processes, pricing, personnel, and technical architecture.
Confidentiality obligations survive termination of this agreement for three (3) years.
Obligations do not apply to information that: (a) is publicly available through no breach of this agreement; (b) was already known to the receiving party; or (c) is required to be disclosed by law.
Symph warrants that the delivered software will materially conform to § 04 scope for 60 days following UAT sign-off. Defects attributable to Symph's workmanship within this period are remediated at no charge.
The warranty does not cover defects from: Client modifications to the codebase; third-party infrastructure failures; Client misuse; or issues introduced after the Warranty Period.
Symph's total liability shall not exceed the total fees paid by the Client for the affected module. Neither party shall be liable for indirect, incidental, or consequential damages, including loss of revenue or data.
Symph targets 99.9% monthly uptime. This target excludes scheduled maintenance windows (communicated 48 hours in advance) and force majeure events beyond Symph's control.
The 12-month initial term (beginning go-live) is non-cancellable except in cases of material breach per § 13.2. Cancellation during the initial term does not release VFC from the remaining monthly subscription obligations for that term. After the initial term, either party may terminate with 60 days' written notice. No penalty fees apply on termination after the initial term.
Either party may terminate immediately upon written notice if the other party materially breaches this agreement and fails to remedy within 14 calendar days of written notice.
Both parties cease using the other's confidential information. Symph delivers a full data export to VFC within 30 days. Subscription is prorated to the termination date. If the System Ownership Transfer option (§ 10.4) has not been exercised, the platform and codebase remain Symph's property. Symph permanently deletes all VFC data within 90 days of termination and provides written confirmation.
This agreement shall be governed by the laws of the Republic of the Philippines. Disputes shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration in Cebu City, Philippines.
The Client agrees to provide timely access to: designated stakeholders for requirements and UAT, test data, and any credentials needed. Delays caused by Client unavailability that extend the timeline shall not constitute a Symph breach.
This document constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or understandings, whether oral or written.
No amendment is effective unless made in writing and signed by authorized representatives of both parties. If any provision is held unenforceable, the remaining provisions continue in full force.
This proposal is valid for 30 days from the date of issue. After this period, pricing and timelines are subject to revision.
By signing below, both parties acknowledge that they have read, understood, and agree to all terms and conditions set forth in this Software as a Service Agreement. This agreement becomes legally binding upon the date of the last signature below.
Module 1 authorized: Core Marketing Workflow — Cebu Pilot | Build Activation Fee: ₱120,000 (excl. VAT) · IP remains with Symph | Kickoff payment due: ₱60,000 upon signing | Monthly subscription: ₱70,000/month commencing go-live · 12-month initial term
Please sign two (2) copies. Retain one copy for Virginia Food, Inc.'s records and return one copy to Symph.
Questions? info@symph.co · symph.co